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Contributor
threepac3
Posts: 4
Registered: ‎01-07-2009
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How do I return a Digital Cable Box to Verizon?

I was wondering how do I return a digital cable box or exchange it for another box with Verizon? With my old cable company I would just go to one of there local businesses.
MVP
Telcoguru
Posts: 1,135
Registered: ‎08-06-2008
Device: Actiontec Rev I
Plan: FDV\75 down 35 up
Location: Fresh Meadows, NY
0 Kudos

Re: How do I return a Digital Cable Box to Verizon?

You can call them on the phone for a self install or go to one of their pickup locations.
Copper Contributor
vfrankowski
Posts: 14
Registered: ‎12-17-2008
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Re: How do I return a Digital Cable Box to Verizon?

Here is a link for the store locations...

 

http://www22.verizon.com/ResidentialHelp/FiOSTV/General+Support/Account+Issues/QuestionsOne/84843.ht

Gold Contributor III
Keyboards
Posts: 2,288
Registered: ‎08-05-2008
Plan: Extreme HD DV /50/25
Location: SE Pennsylvania
0 Kudos

Re: How do I return a Digital Cable Box to Verizon?

If you live in PA, there are no stores (and probably other locations).  You can have Verizon ship a new box (for exchange), and then take the old box to a UPS store where Verizon has a contract for returns.  Be sure to record serial number(s) and get a receipt from the shipper in case of billing problems later.
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Copper Contributor
ucamuk
Posts: 40
Registered: ‎08-01-2008
0 Kudos

Re: How do I return a Digital Cable Box to Verizon?

Verizon has shipped  two boxes to me.  Both times, a UPS return label was enclosed in the package.  You can either take the return to UPS, as Keyboards writes, or call UPS to pick up at your location.  I did the latter both times.

You can track the return shipment via UPS's website, make screen copys or printouts of the delivery receipt.

 

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