Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Contributor
threepac3
Posts: 4
Registered: ‎01-07-2009
0 Kudos

How do I return a Digital Cable Box to Verizon?

I was wondering how do I return a digital cable box or exchange it for another box with Verizon? With my old cable company I would just go to one of there local businesses.
Silver Contributor IV
Telcoguru
Posts: 1,335
Registered: ‎08-06-2008
Device: Actiontec Rev I
Plan: FDV\75 down 75 up
Location: Fresh Meadows, NY
0 Kudos

Re: How do I return a Digital Cable Box to Verizon?

You can call them on the phone for a self install or go to one of their pickup locations.
Copper Contributor
vfrankowski
Posts: 14
Registered: ‎12-17-2008
0 Kudos

Re: How do I return a Digital Cable Box to Verizon?

Here is a link for the store locations...

 

http://www22.verizon.com/ResidentialHelp/FiOSTV/General+Support/Account+Issues/QuestionsOne/84843.ht

Gold Contributor III
Keyboards
Posts: 2,302
Registered: ‎08-05-2008
Plan: Extreme HD DV /50/25
Location: SE Pennsylvania
0 Kudos

Re: How do I return a Digital Cable Box to Verizon?

If you live in PA, there are no stores (and probably other locations).  You can have Verizon ship a new box (for exchange), and then take the old box to a UPS store where Verizon has a contract for returns.  Be sure to record serial number(s) and get a receipt from the shipper in case of billing problems later.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Copper Contributor
ucamuk
Posts: 40
Registered: ‎08-01-2008
0 Kudos

Re: How do I return a Digital Cable Box to Verizon?

Verizon has shipped  two boxes to me.  Both times, a UPS return label was enclosed in the package.  You can either take the return to UPS, as Keyboards writes, or call UPS to pick up at your location.  I did the latter both times.

You can track the return shipment via UPS's website, make screen copys or printouts of the delivery receipt.

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411