FiOS TV Technical Assistance

[#1]

As of this morning, Tuesday 9/29/2009, the new 1.7 level of the IMG is available in North Texas (and I presume also Calfornia). I thought perhaps it might be a good idea to have one thread where we can identify new, improved, or fixed items in the IMG.

I have not yet had time to really explore and see what is new, but here is what I know so far:

1) The level is 1.7 Build 09.82

2) It is on both my SD and HD STBs, although it took a call to the FSC and some time before it appeared on the HD DVR.

3) The STBs were left powered on last night, they were powered off after the update.

4) My Favorites survived the update intact.

5) My recordings on the DVR survived the update intact.

6) The Guide is still in 4:3 format, displaying 90 minutes of programming, don't really see any changes yet.

7) VOD works, seems to be slighter faster starting up, but that may be my imagination.

8) I don't notice any changes to the Widgets, although I rarely use any of them.

That's about it for now. Hopefully others will chime in with their experience.

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Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

[#2]

One thing in the Guide that I think is new is something called "Full Info". When you hit the Info button twice to look at the Program Information for a program there is a selection titled "Full Info" which seems to give a somewhat more complete description of the program.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

[#3]

Well, I have found one thing that the update did that I don't like.

I keep the display on all of my STBs set to display the clock. The SD STB still does that after the 1.7 update, but my DVR has been displaying only the channel number. This happened in the past with a new IMG level but I thought Verizon had figured out how to not do it anymore, obviously not. The fix is simple though, just go into the menu and:

Menu ==> Settings ==> Set-Top Box ==> Front Display ==> change the setting from Show Clock to Show Channel Number, get out of the dialog and then go back in and change it back to Show Clock.

At least it is working for now.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

[#4]

I am not sure whether this is related to the 1.7 upgrade or not, but earlier, just after the upgrade, I was unable to use the Remote DVR function to view my DVR from the web as I had been able to with 1.6.2. I just went in on the DVR and went through the activation process for Remote DVR and it now works. Could be a coincidence or maybe I lost the remote access when the update occurred. I hope someone else can determine for sure.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

[#5]

I notice that in the Menu under Settings ==> Set-Top Box there is an option to turn off the screen saver. Was that there on 1.6.2? If not, then those of you who are concerned about burn-in on your TV now will have the option to turn off the screen saver. While I never turn off my STBs I have decided to turn off the screen saver just to be safe.

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Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

[#6]

No there was no previous option to turn off the screen saver. Which I found odd when they first institued the screen saver.

[#7]

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tsauter wrote:

No there was no previous option to turn off the screen saver. Which I found odd when they first institued the screen saver.

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Thanks, I didn't think there was but wasn't sure. The option is available on both my SD and HD DVR (really all Verizon STBs I presume), I have turned it off on both and that seems to work.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

[#8]

In my first post I wrote the following:

"6) The Guide is still in 4:3 format, displaying 90 minutes of programming, don't really see any changes yet."

That statement is true on my QIP6416 DVR and I think all 6xxx boxes, but several users of 1.7 on 7xxx boxes have reported that the Guide is stretched full screen when viewing HD channels. Still only 90 minutes displayed, some people apparently like the stretched appearance, some don't. As far as I can see there is no option on any STB to stretch or not stretch the Guide display.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.7, Build 09.82
Keller, TX 76248

[#9]

It is true.  Customers with 6xxx series boxes will not have a stretched while customers with 7xxx boxes will view a "stretched" guide.  This is in prep for some exciting IMG enhancements down the road!

[#10]

I hope the exciting things down the road don't have to do with anything stretched and distorted. Boy am I glad I have the older boxes. Who would want a stretched guide?