Re: IMG 2.0 "Loading" Problem.
SinCara
Specialist - Level 2

I just tried replicating this issue and I couldn't myself. The new update's working good for me so far.

0 Likes
Re: IMG 2.0 "Loading" Problem.
freedoms1
Enthusiast - Level 3

I just tried it, and it still isn't updated on my end.

Did you reboot or something before you tried it?

0 Likes
Re: IMG 2.0 "Loading" Problem.
SinCara
Specialist - Level 2

I didn't reboot before trying. I did reboot the box right after the update was pushed out very early this morning just because, but not since.

0 Likes
Re: IMG 2.0 "Loading" Problem.
freedoms1
Enthusiast - Level 3

I'm glad you're not having that problem.

But as I mentioned a few messages ago, the Verizon tech support person (in order to duplicate the problem) ran a recording for several seconds; stopped it; hit the back button several times to get back to Live TV, and his system froze the same way.
You're probably one of the lucky ones!

0 Likes
Re: IMG 2.0 "Loading" Problem.
SinCara
Specialist - Level 2

@freedoms wrote:

I'm glad you're not having that problem.

But as I mentioned a few messages ago, the Verizon tech support person (in order to duplicate the problem) ran a recording for several seconds; stopped it; hit the back button several times to get back to Live TV, and his system froze the same way.
You're probably one of the lucky ones!


I wonder if people in specific markets are seeing it. I know a lot of people with the new update in my area who also aren't seeing the same issue.

Hopefully things will be fixed for you soon.

0 Likes
Re: IMG 2.0 "Loading" Problem.SinCara
freedoms1
Enthusiast - Level 3

.SinCara, This might be area specific. But I've posted the same information at dslreports, and somebody just confirmed they have the same issue. Except with theirs, they experience the "freeze" after deleting a recording.

0 Likes
Re: IMG 2.0 "Loading" Problem (software issue)
freedoms1
Enthusiast - Level 3

Justin, Here's a new, and troubling development.

I was a little concerned about the fact that Verizon told me that they'd contact me within 24 hours to let me know if they have a "fix" for the problem.

After nearly 48 hours, I contacted chat, but all they wanted to do was a "cold" reset.

So, I called, and while I was going over the problem, I got another call from Verizon.

They did TWO resets, and the problem STILL exists.

I WAS THEN TOLD THAT IT WASN'T A SOFTWARE PROBLEM. THAT THEY'D REPLACE MY (BRAND SPANKING NEW) STB. I just got this "Quantum" stuff a few weeks ago, and I had little problems with it, until they upgraded everybody's IMG to 2.0.
Keep in mind, I've seen a number of people who have this "freezing" problem, but Verizon is now saying it's the USER'S systems - NOT THE SOFTWARE.

UNBELIEVABLE!

0 Likes
Re: IMG 2.0 "Loading" Problem (software issue)
Justin46
Legend

Freedoms,

I really don't see how they can call it a hardware problem if it worked correctly on the prior software level. But of course it is their hardware and software, so I guess you really should just go with the flow and install the replacement box and see what happens. If it starts to work, who knows what it was? If it doesn't work, well then you have the ammunition to go back and try some more.

I see you registered for the Forums in 2011 so I presume you are not a new FiOS customer but instead converted from the traditional boxes to Quantum, thus you may already be aware that Verizon likes to throw hardware at problems rather than actually try to solve them. I don't understand it, but I guess it is somehow a cheaper method of possibly fixing problems.

It will be interesting to hear what happens when you get the new box.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

0 Likes
Re: IMG 2.0 "Loading" Problem (software issue)
freedoms1
Enthusiast - Level 3

Justin, Yep! I've had a long, and mixed experience with Verizon.

In fact, my email address still has "bellatlantic.net on the end of it.

I first signed up and sped along at 56K, then I multi-linked up to a whopping 128K.


But as Bell Atlantic/Verizon really got into the internet business, the tech support used to be so bad, that I develeoped my own web site (on a sub Domain) - "Bell Watch 2000," to collect complaints from across the country from their customers.

That site got so popular that it was even quoted in an article in the New York Times.

So, to some degree, I'm sort of experienced in these matters.
In fact, when they first rolled out fiber optics in the Pittsburgh area, I eventually got so ticked off with its performance, that I found myself talking to a Verizon VP, under the threat of writing a newspaper column about the service before it was completely rolled out in Pittsburgh.

I'm saying that to say, that, despite my GENERAL appreciation for Verizon, and its current tech support, I can smell a "deflection" of a problem - not an attempt to fix it.

I'll refuse to get a new STB, because I've been forced to take actions many times before (resets, refresshes, New ONTs, new routers), with no changed - until they fix their problems on their end.

0 Likes