Customers With Disabilities

    Verizon Business Sites

Posts: 1
Registered: ‎06-30-2009
0 Kudos

Just got Fios TV installed, channel currently unavailable



I just had my FiOS tv installed and my internet works fine. but when i turn on my tv it says "channel currently unavailable" for all channels. the guide works but not video no sound. is this normal for the first few hours?

Posts: 9
Registered: ‎12-26-2008
0 Kudos

Re: Just got Fios TV installed, channel currently unavailable

[ Edited ]

The channels should have been active before the installer left. They're supposed to tour you through the channels and give you a tour of the STB you had installed.


Sometimes when a service is added, such as premiums, they could take 20 mins or so to pop up.


You should call the support number and have them do their magic with the box to re-authorize it. 



Message Edited by pdxsam on 06-30-2009 07:32 PM

Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools