Media Manager not working in Windows7

[cathexis5]

I installed media manager a few months ago................. and it seemed to work OK for a couple of weeks.  Now i get a pop up saying Media Manager has stopped working ( checking for a solution ) a problem caused the program to stop working correctly. Windows will close and notify you if a solution is available....(which it never does).............. Why cant you guys fix this **bleep**@ This has happened multiple times before......too amny time for me to count...... i wind up uninstalling and reinstalling with the same outcome??? Come on NOW.

[Frank_VZ]

There are no known issues with Media Manager and Windows 7.  Please try to uninstall and then reinstall Media Manager.

Thanks,

Frank_VZ

[lmun]

I don't think you actually read the post above.  I have the exact same problem and have uninstalled/reinstalled on a Windows 7 (64 bit) system. It loads the first screen for a few seconds and then demands to close and posts the following:

Problem Event Name: BEX
Application Name: Verizon Media Manager.exe
Application Version: 9.5.67.0
Application Timestamp: 4e98682f
Fault Module Name: Avance.dll
Fault Module Version: 6.0.19.0
Fault Module Timestamp: 4cc5a04b
Exception Offset: 00041ae6
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 1ead
Additional Information 2: 1ead641666d0da3ef93d23ec2c5e4612
Additional Information 3: 7872
Additional Information 4: 78728a79bda53a68145a89f6fb03040f

Is the program actually ready for prime time???

[PJL]

---

@lmun wrote:

I don't think you actually read the post above.  I have the exact same problem and have uninstalled/reinstalled on a Windows 7 (64 bit) system. It loads the first screen for a few seconds and then demands to close and posts the following:

Problem Event Name: BEX
Application Name: Verizon Media Manager.exe
Application Version: 9.5.67.0
Application Timestamp: 4e98682f
Fault Module Name: Avance.dll
Fault Module Version: 6.0.19.0
Fault Module Timestamp: 4cc5a04b
Exception Offset: 00041ae6
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 1ead
Additional Information 2: 1ead641666d0da3ef93d23ec2c5e4612
Additional Information 3: 7872
Additional Information 4: 78728a79bda53a68145a89f6fb03040f

Is the program actually ready for prime time???

---

I'm running it on a Windows 7 64-bit system and it works just fine.  Have you unistalled it and tried to reinstall it as a full administrator?  FYI there is an unistall program in the Verizon start menu folder, but you should also try doing it via the  programs and features control panel.

[nteeman]

I have Windows Vista and have same problem. Almost every day or so when I go to my desktop PC there is a message that Media Manager has stopped working. It prompts me if I wnat the info of the problenm sent and I respond yes.

I also sent message through Media Manager.  No reply.