Media Manager won't load

[battmanfl]

I have xp service pack 3. I recently installed media manager it worked fine last week. This week it loads then windows error report message comes up. Have re installed numerous times no help any idea's? No other issues w computer that I'm aware of.

Thanks for any help out there!

Willy

[GaryDoug]

It might help if you posted the error message.

[battmanfl]

Thanks for the reply, The message reads:

Verizon Media Manager Has Encountered a problem.Please tell Microsoft about problem. Send or Don't Send

Details:Error Signature App Name verizon media mgr. exe Appver 9.4.86.0 Modname avance.dll Modver 6.0.16.0 Offset 00041c04

Technical Details

Exception Info code 0x0000005

Flags 0x00000000

Record 0x000000000

address 0x0000000002@71c04

System info

windownt 5.1 build 2600

[GaryDoug]

Check the spelling of the file you referenced in your post: "avance.dll"

I could find very little about it except it may be a part of your sound driver set.

Maybe you should check the status of the sound card/device in the System/Device manager.

[battmanfl]

Thanks I'll check!

[battmanfl]

sound card working properly