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I subscribed to FIOS Preferred HD Plan. Online, it says it includes 780 and 628, DisneyHD and HistoryHD. I stopped getting them about a month ago on my Tivo XL4 with VZN CableCard. When I called Tech Support, they said the channels were not included in the package and they could not add unless I corrected with Billing. Typical software gliche. I called Billing before and they said the same thing until I got the right person. Fixed but now gone again. Same gliche.
Any ideas anyone other than calling Billing and escalating? What a waste of time.
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Hi Jeff_Ray_NYC,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please allow up to two business days for a reply. Please remember to check your spam/junk folder if you have not heard from an agent after that time.
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