FiOS TV Technical Assistance

[#1]

After losing my TV service on Friday morning, I finally got all channels back this morning.  Now, the living room DVR is out of service.  I waited on hold for 60 minutes with FIOS TV support for a technician to answer the call; never happened.  I also tried resetting the box and using the on-line repair "tools" to no avail.  Hopefully, those monitoring this site will contact ME to fix the problem.  This is nothing short of reprehensible "customer service".     

[#2]

I'm guessing you got this fixed by now, but just in case.  There is a DVR refresh button under the menu.  Sometimes when my MRDVR will not communicate with the other boxes, if you do this it corrects the problem.  Good luck.  I can surely understand your frustration, I too have been there.