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Contributor
TorVee
Posts: 3
Registered: ‎05-16-2012
0 Kudos

My DVR box keeps freezing and I am sick of it

For the last 2 or so months my dvr box has started freezing for hours on end.  More recently it is becoming more frequent and worse.  Last night it froze at 9 pm and is still frozen now.  But the other box I have that is not DVR works fine.  What's the issue?

Silver Contributor V
Silver Contributor V
tns
Posts: 1,757
Registered: ‎05-22-2010
0 Kudos

Re: My DVR box keeps freezing and I am sick of it

Possible bug.  Are you on 1.9 or 1.9.1.

 

And of course the box may be failing, often the hard drive.

Contributor
TorVee
Posts: 3
Registered: ‎05-16-2012
0 Kudos

Re: My DVR box keeps freezing and I am sick of it

I'm a technical **bleep** what is  1.9 or 1.9.1?  And the box is relatively new.  It just started doing this.  When I go through the reboot process it doesn't help.  

Silver Contributor V
Silver Contributor V
tns
Posts: 1,757
Registered: ‎05-22-2010
0 Kudos

Re: My DVR box keeps freezing and I am sick of it

The software/firmware they run on the boxes is collectively called IMG.  IMG 1.9 is what most of the country is on, but they are starting to roll-out 1.9.1 which includes fixes for some types of freezes.  So far in VHO 1 (California and Texas)

 

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