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NBC Sports Live Extra cannot authenticate
jwy1982
Newbie
‎02-01-2014 08:51 AM

I'm having issues logging into NBC Sports Live extra. When it redirects me to the Fios portal to log in, it says:

To watch NBC Sports Network, you must have a FiOS TV package that includes NBC Sports Network, such as Prime HD, Extreme HD, or Ultimate HD.

I do have a NBC Sports, and this has been working in the past. Is it an outage of some kind, or an issue with my account?

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Re: NBC Sports Live Extra cannot authenticate
CRobGauth
Community Leader
Community Leader
‎02-01-2014 04:55 PM

I beleive they may be having an issue. I am unable to log in to HBOGO as well.

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Re: NBC Sports Live Extra cannot authenticate
Liquidfigment
Enthusiast - Level 2
‎02-10-2015 12:48 PM
Just a bump on this post. Same issue, different day. Trying to watch Premier League, tried two different computers and one tablet, three different browsers. All hang up on Verizon Authentication. Not good.
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Re: NBC Sports Live Extra cannot authenticate
tns2
Community Leader
Community Leader
‎02-10-2015 01:00 PM

NOt sure about a tablet.  But for a PC the following instructions I wrote up for HBO do apply to NBC Sports Live.  Note in partcular the comment about logging out of Verizon first.

SEE My notes that follow.

A bunch of things lead to problems loging into HBO GO and many other Online Channel sites.

  • You must get HBO (or whatever channel you are trying to use) from Verizon
  • At least the first time you may first have to sign out of the Verizon site.  It gets confused easily.
  • You must allow third party cookies
  • You must be running Flash, Flash must be allowed to store info for third parties.
  • You must not have your Browser options set to delete Information when exiting Browser.  Flash takes this as deleting information when exiting a site.

The general way it works is for you to go to HBO GO site.  Ask to look at something and it switches in a FRAME pointing to VERIZON and you signin. Verizon stores some information in flash and returns. That information must still be there so that HBO accepts you as authorized. 

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