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smdisciullo
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smdisciullo
Posts: 2
Registered: ‎04-10-2012
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No sound on DVR playback after fast forward

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‎04-10-2012 07:20 AM

I have a cisco CHS435 DVR and 2 CHS335 set top boxes.  I consistantly lose audio during playback on 1 of the set top boxes after fast forwarding or skipping ahead.  To regain audio I have to hit pause then play.   Any ideas?

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Employee
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Anthony_VZ
Posts: 3,220
Registered: ‎02-24-2011
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Re: No sound on DVR playback after fast forward

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‎04-11-2012 08:12 PM

To fix the sound issue press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION. Please let us know if further assistance is required.

Anthony_VZ

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smdisciullo
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smdisciullo
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Registered: ‎04-10-2012
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Re: No sound on DVR playback after fast forward

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‎04-12-2012 10:52 AM

I tried to use SET TOP BOX AUTO CORRECTION when I first discovered the problem.  It did not improve the behavior.  Just to be clear, I did this on the set top box that was having the audio playback problem.  I did not try this on the DVR set top box.  Also, I have another STB in another room that does not show the same audio problem during playback.  What should I do next???

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luvtobirdi
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luvtobirdi
Posts: 1
Registered: ‎05-02-2012
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Re: No sound on DVR playback after fast forward

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‎05-02-2012 01:10 PM

I had fios triple play installed in march and i have the same problem on 2 out of 3 tvs  (all but the main dvr box) and have no idea how to fix this...i will try the customer service thing....

are there any other fixes?????

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