I signed up withVerizon FiOS about 6 months ago - constant equipment and service issues from the begining. First i had a Cisco set top box that was re-booting about every 4 to 6 hours by itself - I was back and forth with tech support for about a month and they kept telling me " there is nothing wrong with the set top box - If you want an upgrade or switch out the boxes you will have to pay mor money" - after several escalations and arguments Verizon finally did dispatch a tech who showed me a "Technical Bulletin" he had on his tablet that stated that these boxes have an issue with re-booting. they swaped them out for motorola boxes. this was only after months of not being able to watch TV consistantly without the box re-booting and taking about 25 mins to come back up. Then in Mid september my DVR stopped working when Pandora was started. ( If a scheduled show was about to record while i was listenning to PAndora it would not allow both to happen ) - I called on September 26th snd was advised that "There Is no issu with using both" - then the next day I was told " there is an issue but it will be fixed in 24hrs. - I was told the same thing for the next 7 days straight - now today I was told i would have to swap out my box again ! I have not had a consistant service since i signed up
*UPDATE*
I jsut got off the phone with Tech support again and NOW the story has changed AGAIN - now they are telling me the boxes that they swaped out do not have the hardware installed to play pandora and record on the DVR - they will need to be SWAPED AGAIN ! first i was told there was no issue - then told "there is an issue but it will be fixed in 24 hours" ( never happened ) now bieing told they gave insuffcient boxes .... this is really getting old
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