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Contributor
Hawk120
Posts: 7
Registered: ‎02-15-2012
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Accepted Solution

P265 remote # button

Has anyone had a problem getting the picture size button (#) to work on the p265 remote? Mine was working but stopped and I can't get it to work again. My tv is a Samsung and the picture size using the tv remote does not fill the screen or zooms in too much.
Employee
Adam_VZ
Posts: 115
Registered: ‎12-30-2010
Plan: FiOS Triple Play
Location: Newport News, VA
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Re: P265 remote # button

Have you tried reprogramming the remote?  You can see the codes/instructions @ http://www22.verizon.com/residentialhelp/fiostv/remote+controls/setup/

Contributor
Hawk120
Posts: 7
Registered: ‎02-15-2012
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Re: P265 remote # button

Adam:  I've tried reprogramming many times.  I even has verizon send me a brand new remote.  Again frustrating, b/c the # button had been working since I got the remote 6 months ago.

Contributor
Hawk120
Posts: 7
Registered: ‎02-15-2012
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Re: P265 remote # button

Was able to go through the hidden menu and set the input signal to "native". This option was not available online in the menu settings. Press Select and Menu on the set top box itself to access. Once I did this, the set top box passes the signal to the tv. The # symbol then worked and changed the picture size.

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