Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Reply
Contributor
AS6797
Posts: 1
Registered: ‎05-16-2012
0 Kudos

Pixelation/reception problems on NBC and PBS

This started about two weeks ago. I was watching Sherlock on PBS, and every minute or so, a few white boxes appeared on the screen with the audio being messed up and then it went back to normal. This also happened when I was watching Law and Order SVU tonight. Whenever the screen turned black to list a new location, there were pixelation problems. Went it cut to commercials, pixelation problems. This also happened during SNL.

I tried to reset the TV by unplugging and waiting 30 seconds but it hasent helped. I tried to fasten all the wires on back of the box. Is there anything I can do? If I call to have them send someone, I may not necessarily be able to replicate the problem, since it's only happened on these shows on these channels (NBC Nightly News worked just fine.)

Thank you
 

Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools