Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Contributor
Muschnick
Posts: 1
Registered: ‎06-21-2010
0 Kudos

Power Button on FIOS Remote Control(S) stopped working

The power button on all of my remotes stopped working.  It wasn't just on 1 TV, it is all 4.  I cannot turn any DVR or TV on from the FIOS remote.  It drives me crazy, especially when I try to turn the TV off in bed!

 

They were all working over a month ago and I just started realizing that it was happening every time with all the remotes/dvr/TV's in the past month.

 

Please help.....anybody else running into this issue?  Did a firmware update screw something up?Do they even do firmware upgrades that could screw up a remote?  I could understand the DVR/Remote issue but why wouldn't it work Remote/TV?  The volume control to the TV works with the FIOS remote, just not the power button.

 

HEEEEEEELP!

 

It is a silly problem but it is driving me crazy now that I took notice of it.....

 

 

Thanks! 

Gold Contributor I
spacedebris
Posts: 1,692
Registered: ‎05-17-2009
0 Kudos

Re: Power Button on FIOS Remote Control(S) stopped working

well there are no updates that can be done that will affect the remotes ability to control your tv so it is weird that it would be on all your remotes.

 

 

I'd start with one and try to factory reset your remote, and then reprogram it for your tv again.

 

To reset your remote...

 

 

Press and hold STB

While holding STB press OK

Release both buttons and the lights on the remote will blink at you

Type in    9-0-0

The STB light will blink again.

You are now factory reset. The remote should fully control the STB but not the TV at this point.

 

Then follow the instructions here .....

 

http://www.verizon.net/central/vzc.portal?_nfpb=true&_pageLabel=vzc_help_contentDisplay&objId=14933

 

to reprogram the remote to the TV.




====================================================================================

Error exists between keyboard and chair.
 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411