1. Premium stations I pay for Work for about 20 min then shuts down. Dvr stutters and freezes. Box swapped already, two techs came out, been on phone x 5, hold times in excess of 1.5 hrs., tech visit windows of arrival anywhere from 3 hrs to wait all day, call yesterday from "someone" who was total {word filter avoidance}, told me my service was working (it isn't), promised call back from tech - nope; promised fix no later than last evening - nope, last guy I called threatened to take my name off need help list!!! Phone rep told me couldn't send anyone here if my service even works for few minutes, wow you guys - really???? I have been such a Fios advocate - need to rethink that! How about I pay my $100+ month bill this way?
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
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