FiOS TV Technical Assistance

[#1]

This  is sort of hard to explain.  We didn't have this problem before yesterday.  We just had our fios installed Tuesday last week.  We love it.  Just yesterday we noticed that every once in awhile, while we were watching tv, that the screen would flick off like the STB was shutting off, it happens for a second and then pops back up.  We do have our tv plugged into a smart strip power outlet.  But it is plugged into the constant hot outlet. (like this one http://www.smarthomeusa.com/Products/LCG5/images/largeLCG5.jpg )But we have had it for a long time and never had an issue like this.  Anyone have an issue like this where the tv screen would flick on and off periodically.

[#2]

I think I am experiencing the same thing you have. I loose video for a few seconds and then it comes back, it does this every 5 to 10 minutes. If I find an answer, I'll let you know!

[#3]

Same exact issue here. I hope someone comes across an answer soon. In the meantime, I'll try plugging the box directly into the wall instead of a power strip.

[#4]

I see this too, but not very frequently.  Maybe once every half hour or so, there will be flicker, almost like a changed the chanel but didn't.  It even does it on recorded shows, but I can't tell if the DVR recorded the flicker, or if the flicker is live so to speak.

[#5]

try to change your video settings to 720p

[#6]

Why change the video setting to 720P?    I have the same thing happening recently.   A quick, almost snow-like screen, then blank, then the picture sometimes returns.  I happens on different stations, while watching a recorded program as well.    This appears to be happening to a number of us. What gives? I have not called  the dreaded customer service yet......   Thanks, Bob

[#7]

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coasterbob wrote:
Why change the video setting to 720P?  

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There is a software bug in the STB that effects video setting of 1080i. I had this issue about 2 or 3 weeks ago. For 2 weeks, about 3 to 4 times a hour my video would mess up. I switched it to 720p,and it has yet to happen again. Verizon is working on this issue now to fix it.

[#8]

Thanks. So, being "TV illiterate",  please tell me how to change the video setting. Also, if set to 720P, don't you limit the signal from going to 1080i?      Is it on the STB? Bob

Message Edited by coasterbob on 05-07-2009 07:06 AM

[#9]

If you press menu on your STB remote, then go to settings, you will find video settings. That is where you want to change the STB video output to 720p.

[#10]

ok.   will my signal then be limited to a maximum of 720P, not 1080i?    (like I said, not too smart in this area.....)