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Purchases available online but not on TV
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I have 3 movies that I purchased that are available for viewing online, but not on the TV. When I go to purchased movies on the TV it says there are no movies. We did move a few months ago but only moved down the road so we were able to keep our same cable boxes.
Is there any way to fix this?
Thanks!
Nneka
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Re: Purchases available online but not on TV
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I guess you kept the same username? Do you know if it was a move or new service when you moved. If it was new service you will have to call in to have movies transfer to new account.
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Re: Purchases available online but not on TV
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It was just a move, not new service. We kept the same username.