Purchases available online but not on TV
toby0116
Newbie

I have 3 movies that I purchased that are available for viewing online, but not on the TV.  When I go to purchased movies on the TV it says there are no movies.  We did move a few months ago but only moved down the road so we were able to keep our same cable boxes.

Is there any way to fix this?

Thanks!

Nneka

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Re: Purchases available online but not on TV
mfizzy
Specialist - Level 1

I guess you kept the same username? Do you know if it was a move or new service when you moved. If it was new service you will have to call in to have movies transfer to new account.

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Re: Purchases available online but not on TV
toby0116
Newbie

It was just a move, not new service.  We kept the same username.

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