Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS
  • WIRELESS
 
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving

     

    Current Customers

    Add or Change Services

    Renew or Change Bundle

    FiOS

    About FiOS

    FiOS Internet

    FiOS TV

    FiOS Digital Voice

    Standard

    High Speed Internet (DSL)

    DIRECTV®

    Home Phone




    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

    My Rewards+

    Manage My Rewards+

    Refer a Friend

     

     

     

  • Support  

    Community help

     

     

     

     

    Search Support



    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of FiOS. Explore FiOS Lounge today.

    FiOS Lounge

    Main

    Play

    Know

    Live

Reply
Contributor
Posts: 5
Registered: ‎05-31-2009
0 Kudos

QIP7216-1 Replaced With QIP6416-1

I've had FIOS (triple play) for less then a month and was experiencing problems with my brand new QIP7216-1 DVR. The picture would freeze for a couple of seconds when playing back a previously recorded program. I know that it was only during play back, since I watched the show being recorded and there were on interruptions in the signal, etc. They agreed to send me a replacement DVR. The replacement DVR is an QIP6416-1 dated 2006. My question is: Does this box provided everything my previous DVR did (Features, Picture Quality, Audio Quality, etc.). I've got to say I feel someone what cheated that being a brand new customer, etc. I now have equipment that's 3+ years old. I was a previously a Dish Network Customer and when I received replacement equipment from them, it always looked brand new. It may have not been, but it certainly was refurbished. The equipment I received from Verizon looked USED and was just thrown in as box, no plastic wrapping, etc.

Silver Contributor I
Posts: 497
Registered: ‎05-21-2009
Device: Metro PCS
Plan: ATT
Location: In ure InterWebz
0 Kudos

Re: QIP7216-1 Replaced With QIP6416-1

only difference that would possibly affect you is that the 7216 had a COAX out.....

 

Well I guess that is not true, since you seem to have already been deeply affected by it....

 

You arent missing out on anything..... I've got a roll of bubble wrap, if you want it.... chillax

 

 

 

---------------------------------------------------------------------------------------------------------------

Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
Platinum Contributor I
Posts: 5,042
Registered: ‎08-05-2008
0 Kudos

Re: QIP7216-1 Replaced With QIP6416-1

In general I think you are lucky to get a 6416 to replace the 7216.

 

From the reports I have read, the 7216 has had more problems than the 6416. I have a 6416 that I have had since Sept. 2005 and it works just fine, supports all of the services Verizon provides, at least for now. Some time in the future Verizon might start using mpeg-4 compression, which I understand the 7216 supports and the 6416 doesn't, and perhaps they will support an external hard drive on the eSata connection that the 7216 has and the 6416 doesn't, but other than that I don't know of any benefit of the 7216 over the 6416.

 

I suggest you give it a try, if it doesn't work you can always request another replacement.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411