Quantum TV (VMS1100), no remote DVR programming from verizon.com or ios app
btcjcn
Newbie

Searched the forums & didn't find a similar question...

I recently upgraded to Quantum TV, but in doing so I lost my ability to manage my DVR from Verizon.com or from my iphone/ipad ios Verizon app.  Spent several hours on the phone with different techs, but to no avail.  Did an on-line chat with another support tech today, and they told me that remote DVR programming is not available yet with the VMS1100 STB - so no way to control it via the mobile apps or away from home on myverizon.com.  As I've been getting more than a few different answers (actually another tech just left me a VM saying he looked at my issue and seems to be working so he's closing my ticket - still NOT working!).... just curious if anyone else is experiencing this issue?

Thanks!

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Re: Quantum TV (VMS1100), no remote DVR programming from verizon.com or ios app
mcorbo
Contributor - Level 2

I can see all my recordings and schedule new ones via the FIOS Mobile app on my Samsung Galaxy 3. I can also schedule and delete recordings  on line here  https://www.verizon.com/fiostv/myservices/members/fiostv.aspx?myvzmd=dvr_control

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Re: Quantum TV (VMS1100), no remote DVR programming from verizon.com or ios app
Justin46
Legend

@btcjcn wrote:

Searched the forums & didn't find a similar question...

I recently upgraded to Quantum TV, but in doing so I lost my ability to manage my DVR from Verizon.com or from my iphone/ipad ios Verizon app.  Spent several hours on the phone with different techs, but to no avail.  Did an on-line chat with another support tech today, and they told me that remote DVR programming is not available yet with the VMS1100 STB - so no way to control it via the mobile apps or away from home on myverizon.com.  As I've been getting more than a few different answers (actually another tech just left me a VM saying he looked at my issue and seems to be working so he's closing my ticket - still NOT working!).... just curious if anyone else is experiencing this issue?

Thanks!


You are being given bad information, period!

I have Quantum TV, I can access my VMS1100 remotely, just did it from my laptop to My Verizon connected to a local cable internet connection, not FiOS. I requested to schedule a program for Wed. afternoon, then went back in to check and it shows as scheduled, along with some others that are series recordings.

I am pretty sure I have also tried it on my tablet and got it to work, but not certain about that. My tablet is an Android, that might make a difference.

Unfortunately, since mine works and has worked for all 4 months I have had Quantum TV, I don't really have any specific advice to fix your problem. There are however a number of fix-it tools under Customer Service in the Menu, I would try any and all of them that appear to have any relation to your problem, and then see if the problem goes away.

Sorry I can't be of more help. But I promise you can, or at least should be able to, access your VMS1100 from My Verizon.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

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Re: Quantum TV (VMS1100), no remote DVR programming from verizon.com or ios app
btcjcn
Newbie
Wow. Thanks mcorbo and Justin. Ugh, the prospect of spending yet another few hours on the phone to resolve this is making me sick! Will keep trying!
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