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My install was yesterday too (Sept 19) and I am getting the same error on the remote DVR on Fios TV Central. I thought maybe some overnight batch job needed to run but I am still getting the error today and I have also tried the self diagnostic.
I spent an 30 minutes on the phone last night with Nick (252) suddenly switched to Nick Toons content - fortunately that is fixed this morning. I suspect problems at the Everett Video Hub. Belay that, it just happned again. Frustrating.
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I have had the same problem. (Bothel Wa.) STB Not responding. Hope that this resolves before long.
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Have you tried unplugging your ONT and the battery backup for a complete reset?
Solved some of my lag and not responding issues, but of course was never suggested by VZ itself.
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Thanks for the suggestion, but I'm afraid that didn't resolve the issue either. I had another discussion with Tech Support for another issue and mentioned this problem as well. After a few minutes of testing and resetting the boxes I was told that the service was still "pretty new" and there wasn't much they could do. I keep logging on each day hoping the error will magically be resolved
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Ok, mine is working now. I can't pinpoint precisely what I did to fix it (or if it just magically started working)... I did power cycle the STB this morning and I think that may have "reset" things but to be honest I did not try remote DVR before doing that.
Good luck!
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And in an amazing turn of events, my remote DVR capability no longer works. After a week of working well, now I get the message "you must be a FiOS TV Subcriber to access this site" when logging into www.verizon.com/fiostvcentral. During that week, everything worked great except the list of recorded shows would not display.