Remote not working right
marct33
Newbie

My remote does not work right.  I keep pressing buttons and it wwont change channels.  I have changes the batteries and it does not help.

HELP

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Re: Remote not working right
KOKJ
Newbie

I think your remote is fine. The problem is other equipment. I'm having the same problem and I have to reboot my router 5 times per week.

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Re: Remote not working right
BrianMcD
Specialist - Level 1

Make sure that you have pressed the STB Button on the top of the remote on the right.

You may also need to reprogram it.  Instructions can be found here:

http://www22.verizon.com/ResidentialHelp/FiOSTV/Remote+Controls/SetUp/SetUp.htm

Note that your Router has NOTHING to do with the operation of your remote control.

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Re: Remote not working right
Justin46
Legend

I know this will sound silly, but will the remote control the STB with the TV turned off? If so, the problem may very well be IR interference from the light sensor on your TV (believe it or not!). Here is a link to a thread which discusses this issue, with a possible solution: Link

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

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