Remote won't control FiOS TV service
KyleG1
Newbie

My remote works for the TV.  It turns it on and off and controls the volume without a problem but it won't work with the DVR box.  It wont change channels or open the guide or anything.  Its probably an easy re-programming but I can't find any information on this. 

The troubleshooting portion of the site is utterly usuless.  It asks questions like"What to do if I am trying to use my remote but am pointing it in the wrong direction?"  Answer: "point it in the right direction" 

Are we serious with that.  Do people really ask questions like that?

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Re: Remote won't control FiOS TV service
Ian_VZ
Contributor - Level 1

KyleG,

I'm sorry that you were having difficulty finding the information you needed on our site.  I can help, follow this link: http://www22.verizon.com/ResidentialHelp/FiOSTV/Remote+Controls/User+Guides/User+Guides.htm.  These are the user guides that we use.  Of course if you are still having problems you can grab our tool, The In Home Agent (http://www22.verizon.com/residentialhelp/inhomeagent?CMP=EMC-CONS09008).  The In Home Agent also has the remote control guide and if you need to you can order another Verizon remote control.  Let us know if there is anything else we can do for you!

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Re: Remote won't control FiOS TV service
chino7
Newbie

This is exactly the problem. I followed the instructions given in the link (http://www.verizon.com/Support/Residential/tv/fiostv/remote+controls/user+guides/user+guides.htm) but all is does is to setup the remote control with the TV code. I can make it work with volumen up/down, turn on/off the tv and the AV  button but that's it. I cannot switch channels with channels button up/down, nor digiting the number or the guide. 

The help site is useless..they all point to the user guid that help you set the code to the TV and that's it. Any other suggestion?

thanks

chang

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