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Contributor
d100
Posts: 2
Registered: ‎08-18-2009
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Repair Center

Hi.  I've seen it mentioned that some people, who had equipment problems, went to Verizon "repair centers" to get new remotes or exchange boxes. I had no idea that actual brick and mortar fios stores even existed.   I thought that everything was handled by customer service over the phone. 

 

How can I find out if there are any of these "repair centers"  in my area, and where they're located?   

Thanks. 

 

 

Employee
CharlesH
Posts: 895
Registered: ‎12-01-2008
Location: New Jersey
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Re: Repair Center

We don't have repair center's exactly.  We have Local Presence stores available for STB exchange and upgrades.  They do not do repairs, more or less sales work.  A list can be found here:

http://www22.verizon.com/ResidentialHelp/FiOSTV/General%20Support/Account%20Issues/QuestionsOne/8484...

Contributor
d100
Posts: 2
Registered: ‎08-18-2009
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Re: Repair Center

Great. Many thanks for the info.
Contributor
sllabxusnozirev
Posts: 2
Registered: ‎09-01-2009
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Re: Repair Center

That is **bleep**.  My local store that I was referred to by Verizon refused to do a STB swap. 

 

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