I wanted to add a second DVR to my system. I was told about quantum. It is cool, but I decided a second DVR made the most sense for what I needed even though it cost a little more. At first I was told the cost of the second DVR then once I told the rep I wanted one he said it is. It available and I had to upgrade to Quantum.
I asked him straight up if that was true, he said yes.. I wanted to talk to someone else was told to call 1-800 number. What a mess that is.
Today we went to the local verizon fios equipment place (thankfully one is close) and got the second DVR.
I need to complain about this but I can't find anywhere to do so. They would not listen to what I wanted, but kept pushing the new service. Does anyone have a direct number or an email address to discuss this with them?
