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Contributor
mmiller01
Posts: 6
Registered: ‎03-12-2012
0 Kudos
Accepted Solution

SET TOP BOX ADVERTISING DELAYS!!! UNACCEPTABLE!!!

[ Edited ]

Hey Verizon,

If you are going to force customers to watch your advertisements when interacting with the set top box THEY ARE ALREADY PAYING FOR, make sure it works!!!! 

 

Don't you guys use your product???  It's not just unbelievably annoying, it doesn't work!!!  Totally uncool to put untested apps into production and force your cusomers to experience delays when they simply want to watch TV. 

 

If you can't fix it, remove it!!!  You guys charge too much money as it is to force customers to interact with your kludgy apps!!!

Silver Contributor III
CRobGauth
Posts: 1,142
Registered: ‎11-04-2008

Re: SET TOP BOX ADVERTISING DELAYS!!! UNACCEPTABLE!!!

If you are refering to the pop-ups on the top of the screen on channels like CNN and History Channel, it is very easy to disable.

Go to menu-settings-television-interactive tv. Just change it to disable.

Contributor
mmiller01
Posts: 6
Registered: ‎03-12-2012
0 Kudos

Re: SET TOP BOX ADVERTISING DELAYS!!! UNACCEPTABLE!!!

No.  I'm talking about the fact that sometimes when I attempt to bring up the menu on the set top box, instead of actually getting the menu, I have to wait while Verizon attempts to advertise their paid OnDemand offerings. 

 

It's annoying and I'd rather just be able to access the menu ... which I feel is a service I'm already paying for ... it will sometimes take exceptionally long and appears to be frozen ... so you then hit menu again to figure out if it's responding or not ... and when it finally does respond it will remove the menu since it processes the second menu button selection.

 

I'm paying enough for the service that I should be able to decide when I want to review OnDemand options.

 

Verizon ... remove these advertisements immediately!!!  It's annoying but more importantly ... IT DOESN'T WORK PROPERLY!!!

Contributor
mmiller01
Posts: 6
Registered: ‎03-12-2012
0 Kudos

Re: SET TOP BOX ADVERTISING DELAYS!!! UNACCEPTABLE!!!

I would appreciate if someone from Verizon would respond.

Contributor
mmiller01
Posts: 6
Registered: ‎03-12-2012
0 Kudos

Re: SET TOP BOX ADVERTISING DELAYS!!! UNACCEPTABLE!!!

No response?

 

It's one thing if Verizon wants to display ads and/or banners to advertise, I suppose I can live with that. 

 

However ...

 

I would like to understand how Verizon thinks it's ok to make the decision to hijack the menu button on my remote and interfere with my ability to use the service I'm already being charged for by forcing me to interact with their advertisements?  On top of that, it doesn't even work properly and causes delays when attempting to use the service I'm already overpaying for.  Totally uncool.

Silver Contributor III
CRobGauth
Posts: 1,142
Registered: ‎11-04-2008

Re: SET TOP BOX ADVERTISING DELAYS!!! UNACCEPTABLE!!!

You can disable these also.

Go to Menu-Settings-Pop Up Alerts.

Choose never show me again.

Contributor
mmiller01
Posts: 6
Registered: ‎03-12-2012
0 Kudos

Re: SET TOP BOX ADVERTISING DELAYS!!! UNACCEPTABLE!!!

CRobGauth,

I just disabled it.  Hopefully that will fix the problem.  If so, thank you!  That would officially make you the man.

 

I'm willing to bet that 99% of Verizon customers don't realize that they can disable that feature.  a) Why even have that feature to begin with, and b) if they're going to have the feature at least make sure it's responsive and works.

 

I posted previously that it occurs when selecting the menu but it actually pops up when attempting to access the Guide and DVR buttons as well.  Then when it does come up, it appears that you have to exit the pop-up alert and re-enter the Guide/Menu/DVR function you were attempting to access to being with.

 

Silver Contributor IV
matcarl
Posts: 1,426
Registered: ‎08-05-2008
Location: New York
0 Kudos

Re: SET TOP BOX ADVERTISING DELAYS!!! UNACCEPTABLE!!!

I hope that's it too, but somehow I doubt it because in that menu it asks you what position on the TV you want the popup to be displayed. It makes it seem like it is a small pop up, but Verizon's popups fill the entire screen, so I have my doubts, but we will see. 

Contributor
mmiller01
Posts: 6
Registered: ‎03-12-2012
0 Kudos

Re: SET TOP BOX ADVERTISING DELAYS!!! UNACCEPTABLE!!!

You are correct.  This setting stopped the annoying advertisements.  Thank you.

 

Most people probably don't know about this setting and think they have to put up with the annoying ads.  It's intrusive and customers are paying for the right to not have to deal with it.  Verizon should make NOT seeing the ads the default and let customers choose whether they want to enable the setting.

 

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