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Contributor
Bigtracks2
Posts: 4
Registered: ‎01-31-2012
0 Kudos

Re: STB does not keep HD TV selection

[ Edited ]

I am having this problem, too.  Could you send me a private message with the solution.  Thanks.

 

 

{edited for privacy}

 

Contributor
Bigtracks2
Posts: 4
Registered: ‎01-31-2012
0 Kudos

Re: STB does not keep HD TV selection

Never mind, I see you already sent it.  I will try it tomorrow.  Thanks very much.

Contributor
Mjtodd
Posts: 2
Registered: ‎02-22-2012
0 Kudos

Re: STB does not keep HD TV selection

Hi. I have a Samsung HD set as well and having the same issue every time I turn on the TV and STB. Can you send me the solution as well? Thanks.
Contributor
Mjtodd
Posts: 2
Registered: ‎02-22-2012
0 Kudos

Re: STB does not keep HD TV selection

Hello?
Contributor
tonynewyork28
Posts: 2
Registered: ‎03-04-2012
0 Kudos

Re: STB does not keep HD TV selection

Hello. Could you send me the soloution as well. I am having the same issue where any time I tun my TV on, the Set Top Box asks me to select betweeen SD and HD. Thank you.

Contributor
adent1066
Posts: 1
Registered: ‎04-24-2012
0 Kudos

Re: STB does not keep HD TV selection

[ Edited ]

May i have the secret solution too. My new 7232 is prompting me each time i turn it on.

Contributor
MarkVA
Posts: 2
Registered: ‎05-03-2012
0 Kudos

Re: STB does not keep HD TV selection

I am having the same problem and would appreciate receiving the PM with the fix.  More details about my connections:

 

1. I have a QIP7100-P2 connected to an Onkyo TX-SR313 via HDMI.  I have a Vizio HDTV connected to the receiver via another HDMI cable.  This problem happens every time I turn the system on.

 

2. Before the Onkyo arrived via UPS, I connected the STB directly to the HDTV via an HDMI cable and never experienced the problem.

 

3. I have a second home theater in the family room.  I have a QIP7232-P2 STB with DVR connected to another Onkyo receiver and another Vizio HDTV.  I have never experienced this problem.

 

Thanks in advance for your help.

Contributor
MarkVA
Posts: 2
Registered: ‎05-03-2012
0 Kudos

Re: STB does not keep HD TV selection -- Found Other Threads Explaining The Problem

[ Edited ]

Folks -- Since nobody from Verizon responded to me, I decided to take matters into my own hands and research this problem which, obviously, a lot of people experience.

 

Here is a thread on this forum from  December 2010, titled "STB Won't Keep Settings." -- http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/STB-won-t-keep-settings/td-p/259467.  The problem appears to be common for any Verizon FiOS STB hooked through an AVR and appears to have been around for nearly 18 months.

 

There is a more revealing thread from January 2012 in a forum called "HighDef Forum" -- http://www.highdefforum.com/verizon-fios/133459-sd-override-keeps-resetting.html.  The answer is clearly explained in post #3.  In case you can't get to the other forum, here is the text to the "smoking gun" explanation:

 

"The STB is renegotiating the resolution causing the change in the SD override setting. If the TV is turned off before the receiver, the STB negotiates with the receiver's native resolution, likely 480i like most. The solution is to ensure the receiver is off before the STB and TV.

This HDMI re-negotiation situation appears to be mitigated in IMG 1.9a."

 

So, the answer for all of us is that we have to shut off our receivers before the FiOS box if we don't want to have to keep re-setting the HDTV every time we turn it on.

 

I don't know what IMG 1.9a is, or whether or not it applies to us.  It's too bad that Verizon just didn't 'fess up and tell us to make sure we switch our receivers off first.  I suspect this doesn't happen with Comcast or DirecTV STBs, which is why they are less than transparent about this to their customers (i.e.: us!).

 

Hope this helps everyone, or makes you more angry.

 


 

 

 

 

Employee
Anthony_VZ
Posts: 3,220
Registered: ‎02-24-2011
0 Kudos

Re: STB does not keep HD TV selection

Instead of making the selection from the screen that pops up, please use the following directions.

 

1) pick the opposite of what you want the screen format to be on that pop up screen

2) go into the Menu

3) go to Settings

4) go to Video Settings

5) Change the TV type to the desired setting

Anthony_VZ

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