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I have been having issues with my STB where it freezes once if not more than once a day. I have tried everything to reboot in the help topics, but I always end up having to pull out the power cord to reboot. I have done a live chat to try to fix this a couple of weeks ago and my box was rebooted by that person. But it only worked temporarily. Many of the programs I have set to be recorded on my dvr are being missed because the STB is frozen at the time the show is airing.
Please help.
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Sounds like you have a DVR from your post.
1st thing to check, is the DVR in the open? Plenty of airflow? Nothing stacked on top or not in a cabinet or anything right? I ask because it sounds like it may be overheating. I used to have the same type of problem when my box was in my entertainment center. It had a glass front no opening in the back. It was constantly getting too hot. Once I got it ventilated correctly, the problem went away. Any chance you are getting something similar?
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yeah mine does the same thing. i'll be playing watching a show, when suddenly the box will turn off, i'll get a grey "please wait" screen and then it says something about the box being locked. it'll come back up after a few minutes, but previously recording programs will be interrupted. this has gotten worse over the last month - it used to happen maybe once a week, now it happens several times daily. i called verizon and they're sending me a new box now, but any info on this problem would be great. help!
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Yes, my DVR is in the open. It has it's own little table it sits on and nothing sits on top of it.