FiOS TV Technical Assistance

[#1]

I have a HD STB at my room and Media HD STB in the living room.  Last two days, the remote doesn't responde to the STB at my room, it just keey freezing, pressing the Menu, nothing happened, pressing exit, nothing happened, I can only change channel and volume.  I tried the remote in my living room and is working well, seems like the STB is  malfunctioning.   I did try the menu button on the STB itself, doesn't responde as well, I tried reattach the power cord, but still doesn't work.

[#2]

Hello jwong3854,

I apologize for the trouble you are having. I have sent you a private message.

Shamika_VZ

Verizon Support

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