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Service & Device help
07-25-2009 01:35 PM
I've done a bit of searching online and I've had no luck trying to fix my issue. I have a 50inch HD TV Samsung plasma model - hp-s5073 - and a Verizon FIOS Motorola HD DVR model - QIP6416-2.
The issue at hand is that after about 30mins of watching T.V on my plasma the video cuts out but the sound stays on. I've switched it from HDMI to component and it does the same thing. I've checked the Samsung website to see if there were any firmware updates for my T.V and there aren't any. I've called verizon about 3 times and they sent me 2 DVR's ( Verizon FIOS Motorola HD DVR model - QIP6416-2) and I'm currently on my third one with the same problem. I have also tried using a standard receiver Motorola QIP-2500-3 and the same EXACT thing happens it cuts out after 30 mins.
I've only had FIOS T.V since June 19th 2009, before that I had direct T.V with a HD DVR and never had a problem
I've exhausted pretty much every outlet tying to find a fix.. no luck.
I would appreciate any input / fixes you guys have had worked for you.
07-25-2009 03:51 PM
07-25-2009 04:56 PM
When it cuts out the screen goes black.. can't see anything but I can hear the audio. I set up a ps3 with hdmi and there were no issues with it while watching a DVD. The audio is still on, but the video isn't. I've been using the component and on a HD box it cuts out and a SD box and it cuts out on that.
As a matter of fact the video cut out on the HD box with the component plugged in. I turned it on at 4:10 and it's been running since now.
Where are these firmware updates at? I checked samsungs site and didn't see anything specific to my tv model.
07-25-2009 05:15 PM
What you might need to do is on your remote hit the menu button. Scroll down to settings then select video settings and then select video format. If your tv is set to 1080i change it to 720p and that should do it. The stbs are not able to handle the 1081 format. Hopefully they will soon have a 1080p option but that is just wishful thinking.
oh fyi if you have the multi room dvr make sure you do this on all your tvs otherwise you may experience a continuation of your issue.
07-26-2009 02:19 PM
07-27-2009 05:05 AM
07-28-2009 10:20 AM
Gail, before you replace your HDMI cable. try two things first.
1. Power cycle your STB. (unplug it from electric for 30 seconds and plug it back in)
2. If you have another HDMI port on the tv try moving the cable to that one.
His issue is likely another issue altogether, He is have problems with multiple boxes and multiple connections. Yours may simply be an issue with the box needing to be rebooted. If so the power cycle will help and should hopefully solve your issue.
07-28-2009 10:33 AM
07-28-2009 11:12 AM - edited 07-28-2009 11:13 AM
Well the good news is that "technically" there will be no signal degradation by using the component cables. Component cables can handle up to 1080i signals. Now only the HDMI can handle the 1080p but since Verizon doesnt broadcast in p yet, it shouldnt matter.
Now on a personal level some people claim that HDMI looks better. I personally think that component cables look better. I think it gives a richer more vibrant color. But thats just me. I think this is likely a tv issue. some tv's look better using one rather than the other. cant hurt to try.
The only compatibility issue that is known (or at least widely admitted to) is with Samsung TV's. Although if I remember right there was one Sony model and one Toshiba model from about 3 years ago that had the HDMI chip set made by Samsung for them that caused those two models to have issues as well. I'm sorry I dont remember the models but I know that the same solution of using the component cables fixed those two models as well.
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