Some channels in Prime HD gives message as not subscribed - Problem with wiring ?
sundarFIOS
Newbie

Hello,

 Some of the channels in my TV gives the message as not subscribed. I tried reseting, powered off - tried re connecting the cable but still the same message I checked around 10 channels have this problem. I called up verizon support after diagnosis they said it should be cable issue and they need to send some one . I don't want to get it charged .

is there any chance will it cause an issue due to wifi router configuration ? 

Ethernet cable that connects wifi ? 

Have any one faced this ? Any suggestions ?

Thanks

Sundar

0 Likes
Re: Some channels in Prime HD gives message as not subscribed - Problem with wiring ?
Keyboards
Master - Level 3

@sundarFIOS wrote:
... I called up verizon support after diagnosis they said it should be cable issue and they need to send some one . I don't want to get it charged .

is there any chance will it cause an issue due to wifi router configuration ? 

Ethernet cable that connects wifi ? 

Have any one faced this ? Any suggestions ?

Thanks

Sundar


Actually, the eproblem if it says not subscribed is a configuration which requires Verizon to re-authorize your box for the channels you should be getting (assuming they are in the PRIME tier). There is no way your cabling or router can be at issue for a NOT SUBSCRIBED nessage.

Verizon support has about a 20% chance of getting their diagnosis correct at the first level first contact.  If you can't get them to re-authorize your box ask for a tier 2 support agent.

0 Likes
Re: Some channels in Prime HD gives message as not subscribed - Problem with wiring ?
sundarFIOS
Newbie

Yes they tried couple of times and reauthorized from their end. But still they were not able to fix. They asked me to navigate to Menu-->settings --> System Information --> info 

System Disgnostics opens uo 

Channel information --

 SNR level : N/A

SNR value : 0 DB 

 AS per their comment above value is not coming due to the problem with the cable . 

 I tried even with other channel that worked it shows SNY level : POOR 

 Is this related to cable wire ?  Tier 2 support is confident that this is due to cable issue.  

0 Likes
Re: Some channels in Prime HD gives message as not subscribed - Problem with wiring ?
sundarFIOS
Newbie
0 Likes
Re: Some channels in Prime HD gives message as not subscribed - Problem with wiring ?
mfizzy
Specialist - Level 1

@sundarFIOS wrote:

Yes they tried couple of times and reauthorized from their end. But still they were not able to fix. They asked me to navigate to Menu-->settings --> System Information --> info 

System Disgnostics opens uo 

Channel information --

 SNR level : N/A

SNR value : 0 DB 

 AS per their comment above value is not coming due to the problem with the cable . 

 I tried even with other channel that worked it shows SNY level : POOR 

 Is this related to cable wire ?  Tier 2 support is confident that this is due to cable issue.  


Just to be clear,  what they are showing you is only for the frequency for the channel the box is currently on. Just because you have this problem, doesn't mean you get a not subscribed message. You will more likely see a currently unavailable message or pixelation on the screen. It does show some signal loss. There can be several channels on the same frequency. The next line in the diagnostic you were reading. This could be a problem with the box itself. You will need to move the box to a room that doesn't show any issue. If you move the box and the problem follows the box then it is the box not the cabling. If you move the box and the problem clears, then it definitely is a cabling issue. At this point you know the issue is the splitter or the cable that feeds this room.

You have two different issue, both of which could be bad cabling or box

0 Likes
Re: Some channels in Prime HD gives message as not subscribed - Problem with wiring ?
sundarFIOS
Newbie
Thanks for the reply I have only one connection I am not sure if I can check in another room I tried changing the cable and splitter but still no luck.. Let me try if I get signal in another. Room
0 Likes
Re: Some channels in Prime HD gives message as not subscribed - Problem with wiring ?
PJL
Master - Level 3

This really sounds like an authorization error, not a signal strength issue.  I had a similar situation with HBO.  This is the precedure given to me by Verizon which corrected the problem.  You might try it.

1. On your FiOS TV Remote, press STB then press MENU.
2. Scroll down and select settings.
3. Next, highlight system information.
4. Now press on remote 4883 then OK. Then press 2601 and then OK.

The STB should reboot.  Then check the channels.  This cleared up the issue for me.

P.S. You might want to post a problem like this in the FiOS TV Technical Assistance forum, not here.  It's not really programming related. 

0 Likes
Re: Some channels in Prime HD gives message as not subscribed - Problem with wiring ?
sundarFIOS
Newbie

Thanks for the reply. I tried and rebooted. But still didn't help.  I also tried changing the splitter and also cable wire, Nothing helped.  Tried in the different room but there are no video signal in the rooms. 

0 Likes