FiOS TV Technical Assistance

[#1]

Well I'm at my b/h's house (we both switched to fios and quite glad we did.) but her room's multi room dvr is acting so weird.  First we got that code that was for billing issue (resolved with a stb restart) but since then the volume cuts out and I need to switch the channel from SD to HD. This happens about 10 mins into the program.  Also this happens with recordings.  This doesn't happen as frequent while in the hd channels but still happens.  I know the TV is fine cause all I have to do is flip a channel and it works.  Any idea what's going on?  Its peeving me so much

thanks for all the help,

Chris

[#2]

Try this...

There is a hidden setup menu that you can access.

Turn off the Set top box and press Select and then Menu.

On boxes with no select or menu buttons, on the remote press STB Power OFF then  OK then Menu.

There will be a white screen and text menu called "user settings". Use your arrow keys to scroll down to "Additional HDMI Settings" and then press the right arrow to enter that menu. Go to the sound settings called "Audio Output". It should say Auto, so change it to "L-PCM". Back out of the menus and then turn the unit off and on again.

Lee_vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[#3]

Try this...

There is a hidden setup menu that you can access.

Turn off the Set top box and press Select and then Menu.

On boxes with no select or menu buttons, on the remote press STB Power OFF then  OK then Menu.

There will be a white screen and text menu called "user settings". Use your arrow keys to scroll down to "Additional HDMI Settings" and then press the right arrow to enter that menu. Go to the sound settings called "Audio Output". It should say Auto, so change it to "L-PCM". Back out of the menus and then turn the unit off and on again.

Lee_vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[#4]

sorry for the delay, but i cant get to that menue.  there is no menue and select on the box.  so i tried the remote option you described and all it does is turn back on the stb.  i turn off the stb (tv shuts off with it so i turn it back on)  then i pressed the ok button and then menue.  the stb just turns back on no menue.  i tried both ok buttons and i also tried holding the ok and menue at the same time. 

any other ideas how to get into the menue?

thanks for the help

[#5]

that menu is accessed by powering off the box  hitting ok and then menu.  do it at about half a second between button presses.   so have a picture before you do menu.  also,  that trick might not work on a cisco.

[#6]

if it helps i think the model of the cable box is chs-435hdc.  still cant get that menue.

[#7]

That is in fact a cisco set top box. I havent seen a menu like that in those boxes unfortunately.

[#8]

I also have the cicso DVR box, and the sound is cutting out on diff channels at different time.