FiOS TV Technical Assistance

[#1]

Says not subscribed on 586. And yes, the sports package i have is for the channels in the 300-319 range.

[#2]

Oh, and yes, I am getting the other channels around MLB network. Stuff like Big Ten network and NHL.

[#3]

Charles, look up that guy's account. If he has Extreme then hit his boxes with a Reload, we went thru this with Techman awhile back when others weren't getting it.

[#4]

I contacted jack just now.  He had the older premier package w/ the Sports package which is a kinda different but was able to figure that out.

[#5]

I still feel like I'm getting jipped in Northern NJ.  Why should I have to pay for something South Jersey gets included?

[#6]

I just want to thank Charles H for contacting me directly Tuesday night by cellphone to help explain the situation to me, offer some advice and additional information about Verizon FIOS. This is a great resource, one I wish I had known about sooner. So thanks Charles, and thanks for Verizon. Keep up the good work.I

[#7]

Thanks buddy. =P

[#8]

OK, I was told by my salesperson (door-to-door), that the Extreme HD package DID include the sports package, and for me, this was a deal maker/breaker (i.e. I needed GOL TV, GOLF HD and NFL HD channels).    At installation, it did not show up on the TV, so the Tech made phone calls, and then I had it.   However, on my 1st bill I was charged the $7.99!    I called Customer service (arghhhh!!), and they said the sales rep had to fix it, they couldn't     I called him, he said he'd fix it, and all was well.   NOT!     My 2nd bill just came and the $7.99 charge is still there......!!    Charles, etc. what can you do to make this right?       I can PM you with account #, etc if you need them.    Thanks in advance        Bob

[#9]

Oh, I live in Sicklerville, NJ..........

[#10]

If you are in the part of NJ where it is $7.99 more, then Charles can't do anything. The salesman lied to you.