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09-13-2011 05:44 PM
I had Fios installed on Monday. The tech left before making sure TV worked.
I have a cable card running throught a Tivo HD.
Called tech support and they could not get it to work.
Tech came out this morning and put in a new CableCard. He left before resolving the issue because he was only "working a half day" or similar.
Called tech support tonight and we could not get the card to work. They want to send out another tech tomorrow morning.
So i'm 2 days into FIOS with no TV service. previous provider was Comcast via cable card through Tivo with no issues.
Am i the only one with this kind of issue? Are there any recommended steps for resolution that I'm missing?
Solved! Go to Solution.
11-10-2011 05:57 AM
My problem with the Tivo-Cable card combo is that it works for a while, then most of my channels go to a grey screen. The Tivo info for each channel remains, but the picture is gone. This happens once to three times a day. Only way to get the channels back is to sit through the 10 minute Tivo reset.
Called Tivo about 2 weeks ago and after some troubleshooting their diagnosis was that the signal strength was too high (38 db). Standard is between 20-35 db? They suggested using a splitter to bring the signal strength down. Installed a splitter, but the signal strength remained the same AND this made the problem worse.
Next will contat Verizon. Very close to giving up on the cable card and going with a box. Didn't do a box initially because the tech said he could not connect it to the Tivo.
Anyone have any success with this?
FIOS HD standard service