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Contributor
mrbcobb
Posts: 2
Registered: ‎09-13-2011
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Accepted Solution

TIVO - Cable card, can't get fios TV to work

Hi-

 

I had Fios installed on Monday. The tech left before making sure TV worked.

 

I have a cable card running throught a Tivo HD.

 

Called tech support and they could not get it to work.

 

Tech came out this morning and put in a new CableCard. He left before resolving the issue because he was only "working a half day" or similar.

 

Called tech support tonight and we could not get the card to work. They want to send out another tech tomorrow morning.

 

So i'm 2 days into FIOS with no TV service. previous provider was Comcast via cable card through Tivo with no issues.

 

Am i the only one with this kind of issue? Are there any recommended steps for resolution that I'm missing?

 

thanks.

 

 

Contributor
mrbcobb
Posts: 2
Registered: ‎09-13-2011
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Re: TIVO - Cable card, can't get fios TV to work

Issue fixed by 3rd tech in 3 days. Installng tech left a comcast coax running into my house, and subsequently my tv.

 

Cheers

Contributor
Javiwan99
Posts: 1
Registered: ‎11-10-2011
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Re: TIVO - Cable card, can't get fios TV to work

My problem with the Tivo-Cable card combo is that it works for a while, then most of my channels go to a grey screen.  The Tivo info for each channel remains, but the picture is gone.  This happens once to three times a day.  Only way to get the channels back is to sit through the 10 minute Tivo reset. 

Called Tivo about 2 weeks ago and after some troubleshooting their diagnosis was that the signal strength was too high (38 db).  Standard is between 20-35 db?  They suggested using a splitter to bring the signal strength down.  Installed a splitter, but the signal strength remained the same AND this made the problem worse. 

Next will contat Verizon.  Very close to giving up on the cable card and going with a box.  Didn't do a box initially because the tech said he could not connect it to the Tivo.

 

Anyone have any success with this?

 

Tivo HD

FIOS HD standard service

 

JP

Contributor
onlymyrrh
Posts: 1
Registered: ‎11-17-2011
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Re: TIVO - Cable card, can't get fios TV to work

I'm installing my new Tivo Premier with cable card tomorrow.  If I am successful and the TV works, I'll report back!

 

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