FiOS TV Technical Assistance

[#1]

Unable to remove closed captioning from the TV. This captioning just popped up about a week ago and cannot be eliminated. It is not response to toggling of the asterisk (CC) key, and does not respond to using Menu-Settings-Accessibility and turning the captioning off. Nothing seems to affect it, and it is uncertain how it began.

[#2]

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Rogerdu wrote:

Unable to remove closed captioning from the TV. This captioning just popped up about a week ago and cannot be eliminated. It is not response to toggling of the asterisk (CC) key, and does not respond to using Menu-Settings-Accessibility and turning the captioning off. Nothing seems to affect it, and it is uncertain how it began.

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Is it possible that you have the CC setting set to "on" in your TV setting, as opposed to the STB settings? No amount of changing one will affect the other!

[#3]

The TV setting actually was the problem. Forgot all about this.

[#4]

Glad to have helped, Please mark as "Solved" for others.