Go to Email, News, & TV to manage your email, view your favorite TV shows, search the web, stay up to date with current news and more.
|This is the last time your account was accessed.|
Whether you qualify for our FiOS or Standard services, you will enjoy fast Internet,
an impressive lineup of HD channels and reliable phone service. Learn more.
Shop for the products you want, explore options and get the best offer available
when you order service online. Shop & Compare.
Manage your My Verizon account and series quickly and easily, all online.
03-06-2010 07:17 PM
Just got FIOS TV and have a HD TV. Use the STB Motorolla HD QIP 7100. When i pull up the tv guide its shows as 4/3 not full wide screen. It has two black bars on each side of the guide wasting alot of space. TV shows are full screen but the guide doesnt use the whole screen. I used to have Dish Network and the guide was full screen as it should be. So is there an option under settings that will make it full screen for the guide?????? If not what nuckle head made it this way.
03-06-2010 07:34 PM
An HD guide should be coming soon. The 4:3 guide was stretched to 16:9 on the 7xxx boxes in December with the 1.7 release, but then was/is being reverted back to its native format (4:3) with the 1.7.1 release.
03-06-2010 08:37 PM
Ok so when this update is available will it happen automaticly or will i need to do something.??
Seems really strange a HD box didnt come this way in the first place. Seems like someone dropped the ball big time.
03-07-2010 06:30 AM
It will update on its own.
The STB software doesn't discriminate between SD and HD boxes; it's made for all of them by Verizon (not Motorola), so it's not really an issue of an HD box "coming with it."
03-19-2010 01:09 PM
Odd...I had my new HD box for a few days and the menu looked great widescreen- now it is back to 4:3, would I have received an update without knowing about it? Still getting used to the new TV w/HD and just starting to t-shoot. Definitely annoying though!
03-19-2010 01:37 PM
yes updates are automatic, and happen in the middle of the night.....
Too many people complained that guide was "stretched" and not "true 16:9" whaaaaaa.....
So verizon scrapped it back to 4:3 untill they have a "real HD guide"
when I press guide, and notice something different.... I think to myself, "looks like they changed something".... Then I continue to look for the show I want to watch...
03-19-2010 02:10 PM
Well a friend of mine has a fios DVR box and his guide is full screen on his HD tv. So it appears to be a 7100 box problem only. Why it wasnt a 16-9 guide from the start is strange. Should be a simple menu option to have the 16-9 guide when connected to a HD wide screen TV.
Account & Services