TV picture Pauses for a split second

[RocklandVZuser]

Every 30 seconds or so my TV pictiure pauses for a very brief 1/2 second. Anyone seeing this?

[hgse93]

I'm having the same problem.  Trying to figure out what is wrong.

[hgse93]

Contacted a rep through the chat feature and they were able to fix it in about 10 minutes.

[DDERF]

I contacted a rep as well and they said a fix will be sent out the 15th of this month.  She stated that she could send out a fix but it only works 50% of the time and from the other 50% the DVR will not reboot sometimes.  So I'm dealing with it until this fix supposidly comes out on the 15th of March.  I switched from DirecTV about 3 weeks ago because I was tired of the interuptions do to the slightest bit of rain and I have had the freezing problem with Verizon since the first day.  

[Parsrok]

Having the same issue across all channels and even on recorded shows.  Intermittently the picture and sound will pause for a few seconds then resume.  This is happening on my second unit not the base unit. I tried unplugging the unit for a minute then plugging back in but the problem persists. Tried calling the 800-837-4966 number but the bot is useless. Does not understand the issue and has you going in circles trying things before handing you off to another bot in their chat application.  Hung up after I connected.  Horrible customer service.

[kh_jenn]

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