Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
Reply
Contributor
phillyjeff
Posts: 8
Registered: ‎11-08-2009
0 Kudos

Tech Support SUCKS!

I called tech support and they can not look up my account by the account number.

 

What kind of **bleep** backwards system are you people using over there.

 

I am going back to comcast

Employee
Ian_VZ
Posts: 68
Registered: ‎01-07-2011
0 Kudos

Re: Tech Support SUCKS!

We're really sorry that you feel that way, and that you've had such difficulties with our Tech Support team.  Let us help you.  We're here for you 24/7, on Facebook, and Twitter.  You can send a PM to myself, or just respond to this post.  You can also find some useful tools here, http://bit.ly/pk2e08.  Thanks for your patience, and we look forward to assisting you. ~Ian

Ian_VZ
Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Contributor
jbaugh76
Posts: 7
Registered: ‎12-20-2011
0 Kudos

Re: Tech Support SUCKS!

Ditto

Copper Contributor
nj1958
Posts: 11
Registered: ‎08-10-2008
0 Kudos

Re: Tech Support SUCKS!

couldn't agree more!!!

classic answer from the cs guy, lol!!

Nickel Contributor
Diego1090
Posts: 53
Registered: ‎12-04-2009
Location: LI, NY
0 Kudos

Re: Tech Support SUCKS!

[ Edited ]

Without a doubt 100% true. you cannot find a number for the tech support its so bad, you innitiate live chat and it runs you in circles......................Wake {word filter avoidance} up Verizon. 

Verizon

  • Services
  • Shop
  • Support
  • Site Feedback
  • Announcements

Shop FiOS

  • FiOS Internet
  • FiOS TV
  • FiOS Digital Voice
  • FiOS Bundles
  • Flex View

Account & Services

Email, News, & TV

  • Check Email
  • TV Listings