I recieve an error that indicates "my set to box does not have enough credits to purchase this asset". My bill is paid and current. I have spoke with techinical support. No luck fixing. I have spoke with billing who even upped my credits. No luck. I am apparently showing a negative balance of 32. Not sure the root cause or how to fix and appartently no one there does either. This has been going on for a month. Any suggestion?
Hello wilson...we apologize for your inconvenience. Please fill out this form so we can access your account and further investigage your credit balance. https://www98.verizon.com/content/verizonsupport/ thank you!
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