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01-06-2009 06:54 PM
01-07-2009 09:49 PM
I have been experiencing this "Currently Unavailable" problem since I first had my Fios TV installed. I have spoken to tech support at least 10 times and the consensus was that they would be fixing this problem in January and issuing refunds when it was fixed. Well January came, and I thought they fixed the problem because for a few days it worked flawlessly...and then all of a sudden "Currently Unavailable" was back. Even worse though is that now half the time "Currently Unavailable" appears, and the other half the screen is simply blank, with audio sometimes...and sometimes without.
This is completely ridiculous...I pay upwards of $120 per month (not including what I pay for the FIOS Internet and Phone) for this horrible service that DOES NOT WORK properly...I feel completely cheated that FIOS denies me any refunds or credits "until they fix this problem entirely". The customer service/tech support is horrible and rude.
Verizon better clear this up soon...I want my money back.
01-09-2009 05:18 AM
01-12-2009 11:21 PM
How would the HDMI cable cause the STB to make errors in recording it's sheduled recordings? Why would the STB make a mistake in it's recording capabilities based on its video/audio output? The STB/DVR has many errors, and from what I've read its based on the "tuners" and the software of the STB itself....I doubt its possible that changing the output from HDMI to component would cause the STB/DVR to start acting properly with its "tuners"...is that what your saying?
01-13-2009 05:15 AM
01-13-2009 07:26 AM
As an experienced FiOS TV subscriber, who has dealt with the 'currently unavailable' issue repeatedly, I can attest that it is definitely a signalling issue coming into the STB. The easiest way to diagnose is to go to the diagnostics on the STB and see what the signal strength is...if it is too low, it will result in the 'currently unavailable'--particularly prevalent on local channels, which I understand are sent on the higher frequencies on FiOS.
The solution I have found is two-fold: Check how many splitters you have between the Optical Network Terminal (ONT) and your router and STB. If you have more than one, it's likely you will have the 'currently unavailable' issue if they splitter(s) you have are old. The other cause/solution is RG59 vs. RG6.
01-13-2009 10:33 AM
01-13-2009 12:09 PM
Thats what I have heard...the signaling issue and how it affects only this specific STB/DVR.
Anyway...we have to wait many months still before this issue is fixed and yet I still have to pay $200 per month!!?!?!?!? What the ?!?!?!?! There must be some way to deal with this issue, verizon is about to lose me as a customer, as well (i should hope) as the other thousands of people affected by this garbage.
01-13-2009 07:04 PM
01-14-2009 07:25 PM
See Thread 1.6.1 Fix for current dates as to when the 7216 currently unavailable issue is scheduled to be fixed. Those dates however are subject to change with little or no notice, so we will try to keep them up to date as best as possible.
Please Note: This is the fix for the issue where the STB will get up to a few seconds of sound or picture or both then show 'Currently Unavailable', and power cycling the STB temporarily fixes it. This will not fix 'Currently Unavailable' if you have other channels that are coming in pixelated, that is a signal issue that needs to be checked by our phone support.
Thank you all for your patience,
Fiber Solutions Center
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