FiOS TV Technical Assistance

[#1]

Something new going on here.  I'm in DFW and I used to watch VOD all the time before bed... after midnight Central time.  But for the last week when I try all I get is the stupid 212 error.  When I try again the next day it works great.

If this is some kind of daily maintenance it MUST STOP.  Move it to 4am or something.  A bunch of people are still up after midnight!!!!

And why now?  Like I said I never encountered this problem until the last week.  I spent a lot of time rebooting stuff, checking router configs, etc.... but then it all works great during the day.

I hope someone from Verizon is READING THIS but I doubt it.

[#2]

I have been having problems with VOD and my internet.  I've had enough of this, I'm going back to Time Warner at the end of this billing cycle.

[#3]

A few people, more like 1/2 of the VOD users. If Verizon where smart they would use a better method of updating their servers. This issue is every night, not just a few times, every! Redundant servers, servers for currentday and servers that take the updates then swap when needed? Minimize the downtime?

[#4]

Wait ... I'm really impressed now. Its between 2300 and 0100 sat-sun. I've been getting this error for well over a half hour. This is the time that they've determined is most suitable for upgrades? So what exactly am i paying over $200 / month for...the ability to NOT rent movies when i'm actually able to watch them?

[#5]

Absolutely, this is not a solution, only an explanation. I was told by a technician that networks update their shows directly to fios and do it at different times. I find it hard to believe that Verizon gives other organizations direct server access without first going through Verizon staff to do so. Overall, I find the tech support staff unhelpful.

[#6]

+1 to all of you.  These people are **bleep**.  I've been on hold for "Tech Support" for 30 minutes.

It's 10:45 EST - still prime time.

Comcast is no great shakes either, but they answer the phone.

[#7]

Yes, This is totally ridiculous. Since 7PM, Monday evening I am trying to access VOD. I am on hold for 60+ minutes and no customer support and no movies. Verizon becomes really bad as the service goes. I think it is time to look into somebody else. Does anybody knows if Direct Tv has better service?

[#8]

I'm sorry for your frustrations!  The recent VOD issues are being worked on and we hope to have things resolved soon.

Thanks!

-Heather

[#9]

So offended by this last post.  These complaints about the VOD error are more than a month old and I'm still having the same issues. And all tech support ever says is that they're performing maintenance. Are you kidding me? It's essentially a shrug of the shoulders. "Oh, sorry. Can't help you. They're perfomring maintenance."... Which may or may not be true... but how would the customer ever know?

Google performs server maintenance, too. As do my banks. As does my job. Yet, I'm always able to access those services when I need them... even after midnight, believe it or not. Not FIOS VOD, though. Every night after midnight, you're out of luck. My building has only gotten FIOS in the last year. I will be sure to inform tenants who haven't switched to FIOS not to do so.

I've kept my end of the bargain. I pay my bill in full and on time every month. I'm sick and tired of paying for services that are not provided and suffering tech support that doesn't even pretend to try to resolve issues. I will be cancelling my account.