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06-01-2014 07:04 PM
Have you tried contacting support?
Either via chat or I have good luck with twitter @verizonsupport.
Some people have reported that they have had good luck with clearing up issues talking to them.
06-06-2014 07:27 PM
Having the same issue. Had it with my old STB and with the new Quantum VMS. I contacted tech support, they were of no help. They had no ability to support the new STB - but since the problem existed with the old STB and new, it is another issue. It looks more like a congestion or BW issue.
I don't seem to have the issue with any channel playback, only on VOD. They did give me a number for the dedicated tech support for the new STB, but I doubt that will be the issue.
06-06-2014 09:24 PM
I was having the same issue and it was a bad splitter in my line. It would happen on anything I watched on demand. tv channels were fine but any on demand movies or tv shows would freeze and pixelate. Might try bypassing splitter if you have one just for chance.