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Contributor
Rockicemtn
Posts: 1
Registered: ‎10-18-2013
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VOD movie rental is pixelated

VOD movie rental is pixelated. Cable channels are working just fine and sneak preview and trailer of the movie is fine. Thoughts?
Contributor
taryn
Posts: 2
Registered: ‎12-26-2012
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Re: VOD movie rental is pixelated

I have the same issue today, FIOS help is no help with the issue. Wish I had an answer

 

Contributor
paulv0627b
Posts: 7
Registered: ‎07-19-2011
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Re: VOD movie rental is pixelated

Even my previews are pixelated. This has been getting progressively worse for months and I won't use VOD anymore.

Contributor
Tclack
Posts: 6
Registered: ‎05-31-2014
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Re: VOD movie rental is pixelated

Any solution on this? I'm experiencing it now with my HD rental.
Silver Contributor III
CRobGauth
Posts: 976
Registered: ‎11-04-2008
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Re: VOD movie rental is pixelated

Have you tried contacting support?

Either via chat or I have good luck with twitter @verizonsupport.
Some people have reported that they have had good luck with clearing up issues talking to them.

Contributor
JohnWiz
Posts: 1
Registered: ‎06-06-2014
0 Kudos

Re: VOD movie rental is pixelated

Having the same issue.  Had it with my old STB and with the new Quantum VMS.   I contacted tech support, they were of no help.  They had no ability to support the new STB - but since the problem existed with the old STB and new, it is another issue.  It looks more like a congestion or BW issue.

 

I don't seem to have the issue with any channel playback, only on VOD.  They did give me a number for the dedicated tech support for the new STB, but I doubt that will be the issue.

Contributor
jmich619
Posts: 5
Registered: ‎06-06-2014
0 Kudos

Re: VOD movie rental is pixelated

I was having the same issue and it was a bad splitter in my line. It would happen on anything I watched on demand. tv channels were fine but any on demand movies or tv shows would freeze and pixelate. Might try bypassing splitter if you have one just for chance.

Contributor
jmich619
Posts: 5
Registered: ‎06-06-2014
0 Kudos

Re: VOD movie rental is pixelated

[ Edited ]

wrong thread

 

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