FiOS TV Technical Assistance

[#1]

I've read mixed reports on the compability of Verizon FIOS STBs and Samsung TVs.  I'm scheduled to have Verizon install FIOS at my home on Friday and I plan on purchasing a 26" Samsung LCD HDTV.

Long story short, are there any known issues with either this specific model or Samsung TVs in general?  I've searched the forums and I didn't see anything official from the Verizon tech support team.

[#2]

Its Samsung TV's in general. Mostly its with HDMI connections. Hooking up using component cables is what Verizon generally does when connecting to Samsung TV's and that usually works fine. There are some other issues that span all TV's but the one that is Primarily a problem with Samsung is just the HDMI connection.

The Samsung issue is really a communication problem between Motorola and Samsung. And since Verizon currently only uses Motorola boxs, hence the problem. Motorola blames Samsung and Samsung blames motorola. My opinion is that the problem is on Samsungs side since the issue does not affect any other manufacturer (on this particular issue) but as of yet, I have not heard of any resolution. Only the workaround by using component cables rather than HDMI.

[#3]

If I'm reading your post correctly, the issue is really hit-or-miss, correct?  Some Samsung models may experience a problem when connecting via HDMI, while others do not.

[#4]

As of right now it is really hit and miss with different models of HDTV's.  Verizon and Motorola are working hard to resolve the issue soon though.

[#5]

Exactly. Some have the issue, while others do not. Verizon genneraly errs on the side of caution and just hooks up all Samsungs with component cables now. But you may be one of the ones that have no problems at all. No way to tell until you do though.

[#6]

Does Verizon publish (or maintain) a list of the Samsung models that do not have the issue?

[#7]

Well it truly is hit or miss because I have had a 40" Samsung HDTV for almost 3 years now, 2 of those with Fios, and never had an issue with it being hooked to the box with only an HDMI cable.

[#8]

We don't have such a list.

[#9]

I have a 40 inch Samsung connected to fios  with an HDMI connection for about 6 months, no problems with the tv.

[#10]

Hi - new to the forum. The comments that I've read are very informative. Thanks everyone.

I just switched from cablevision to FIOS. My old set up: a Samsung  LN46A750 connected to a Yamaha RX-V863 AV Receiver via HDMI that was connected to a Scientific Atlanta 8300 HD - also via HDMI.

Everything worked fine.

However when the FIOS installer connected the Motorola 7216 DVR to the AV reciver via the same HDMI cable the TV would go on for about 20 seconds and then go green(GSOD - Green Screen of Death??).

After a couple of minutes on the phone with tech support, the installer said there was no cure but was optomistic that one would be coming soon as this was a known problem.

So the installer connected the DVR directly to the TV via component cables bypassing the HDMI to the AV Receiver. The Tv works but with diminished clarity/resolution/color.

A bit of a dissapointment as its a step down in quality from our old set up. It's contrary to everything i've heard about FIOS