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Solved! Go to Correct Answer
Correct answers
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I must admit that I came here to vent out of despair that Verizon couldn't help given my last experience - I never thought you all would be so interested in helping me solve this problem. Thank you and I appreciate it!
SinCara, it's a 52" HD set to 16:9, w/ the banner turned off. And it does say FiOSQUANTUMTV in the top right corner. I'm baffled. This morning, I now have 7 channels displayed in the guide and the selected channel is slightly above the center of the screen ... whereas, for the past two days, the selected channel was shifted one position lower, while the guide displayed 1 less channel.
To your point, I do admit that the new guide is easier to read - especially the improved contrast of the selected channel. I just wish it didn't require the summary be shown. I haven't figured-out the AutoHD tune.
Regarding not being able to post a picture, too funny. I use Firefox with NoScript and I intentionally limit the domains from which I allow scripts to run. I hadn't approved "Lithium.com" scripts because the site was functional for me ... but now that I have allowed Lithium.com, the grey menu bar appeared and I see the link to attach photos to my post as well as employing other RTF features.
At this point, I need to declare this as closed/solved. Thank you all for your help - I do appreciate it!
Sincerely,
Rich
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You can turn off the banner.
I have 7 channels in my guide, the same as before the upgrade.
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Its Menu/settings/notifications/guide banner set to disable.
They are reportedly doing the Quantum upgrades in three groups. Only one more to go. I believe they completed the similar upgrades for the older boxes.
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As far back as I have had FIOS its been three lines for the channel being highlighted. And with the HD guide I currently get 7 channels displayed.
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Try checking menu-settings-notifications-guide banner.
Make sure it is disabled.
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@riffinrich wrote:
I wish there was a way for me to post a picture but it appears that we have different guides. I have 6 channels with the bottom banner turned off as you suggested. It must be something to do with a regional roll-out or a beta in the Northern Virginia (Fairfax) area...?
How big is the tv that you have? Is it set to 16:9 or 4:3? You should have 7 channels in the guide if 16:9 with the banner turned off.
All Quantum users received or are receiving the same guide update.
I for one prefer the new guide. It's a lot easier to read imo and the white border around the channel selection is a plus.
Not to mention Auto HD tune is a great new feature to have. The guide doesn't lag anymore and the random guide logos that would go missing are fixed.
btw there is a way to add a picture if you are on the desktop version of the forum. If you are on mobile you can request the desktop version to do it.
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I must admit that I came here to vent out of despair that Verizon couldn't help given my last experience - I never thought you all would be so interested in helping me solve this problem. Thank you and I appreciate it!
SinCara, it's a 52" HD set to 16:9, w/ the banner turned off. And it does say FiOSQUANTUMTV in the top right corner. I'm baffled. This morning, I now have 7 channels displayed in the guide and the selected channel is slightly above the center of the screen ... whereas, for the past two days, the selected channel was shifted one position lower, while the guide displayed 1 less channel.
To your point, I do admit that the new guide is easier to read - especially the improved contrast of the selected channel. I just wish it didn't require the summary be shown. I haven't figured-out the AutoHD tune.
Regarding not being able to post a picture, too funny. I use Firefox with NoScript and I intentionally limit the domains from which I allow scripts to run. I hadn't approved "Lithium.com" scripts because the site was functional for me ... but now that I have allowed Lithium.com, the grey menu bar appeared and I see the link to attach photos to my post as well as employing other RTF features.
At this point, I need to declare this as closed/solved. Thank you all for your help - I do appreciate it!
Sincerely,
Rich