Been having an intermittent problem with pixelation and audio drop with VOD for over 6 months now. Happens on all TVs/Boxes. Also seeing some Internet issues when this happens. I understand from Verizon tech that same circuit is used for both. After a reboot of router it usually clears for a while (1 – 5 days) but then comes back. It sometimes gets so bad that VOD movie will stop completely and I get an error message “VOD: The set-top box lost video due to a network connection failure [VOD_191]”. I have Cisco boxes. Router, ONT (fiber converter), and all boxes have been replaced but still no resolution. Verizon is struggling to find an answer so I thought I would put this out to the masses for any insights anyone might have.
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