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So I upgrade my service to Quantum TV - based on the offer details Package for 4 TV's was $34.99 with $22.00 for enhanced services....... I had prior 1 HD DVR ($19.99) and 4 normal set-top boxes ($6.99ea)...... so was paying $$47.95 and now only needed 3 set-tops so was just extra $9.04
Justr got my first bill in
Not only is there the $34.99 4 TV Package and $22.00 Enhanced Service charges but I have 3 set top box charge at $5.99 each ad HD DVR at $16.99 ............... so paying extra $51.95 which was totally undeclared!!!!!
Plus the service - continuously get jumps
Needless to say will be calling and reverting back - which bet they won't do - if not looks like will cancel.
So be warned!
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Have you called to ask?
There can be a billing overlap.
I assume you reuturned your boxes on time.
Have you confirmed receipt (hopefully you kept the tracking number)?
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OK, this seems to be an error on Verizon's billing.
I should not have had any separate HD DVR or Set Top Box items - equipment is all part of the Equipment package.
They have applied credits but will not be sure till next bill
So be warned to check your bills carefully after upgrading
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Yes, all boxes were returned.... and received
Was not a billing overlap as they removed old boxes at $19.99 and $6.99 - and then added new boxes at $16.99 and $5.99.
So was a Billing issue and hopefully now resolved but cannot be sure untill get next bill in
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Just to report back - latest bill received and the charges are as expected.
So just be warned to review your bills!