What does it take to cancel?
ladydee2
Enthusiast - Level 1

I have been trying to cancel Verizon Fios for two days!  I called yesterday and was on hold for 1.5 hours.  I gave up and disconnected.  I tried again this morning.  I was on hold for almost two hours! Again I gave up.  I tried again this afternoon and instead of choosing the cancel service option I chose the upgrade service option and immediately connected to an agent.  Of course she transferred me to another department and I have now been on hold for 30 minutes and counting.  What would it take to cancel!!!  This is absolutely ridiculous. 

Guess what Verizon? If someone is trying to cancel your service this is not the best way to try to persuade them not to.

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Re: What does it take to cancel?
gs0b
Community Leader
Community Leader

@ladydee wrote:

I have been trying to cancel Verizon Fios for two days!  I called yesterday and was on hold for 1.5 hours.  I gave up and disconnected.  I tried again this morning.  I was on hold for almost two hours! Again I gave up.


I've found that they tend to have very long hold times during non-business hours, especially for the elite team that handles cancellation.  You may want to try again during regular business hours.

Good Luck.

Re: What does it take to cancel?
ladydee2
Enthusiast - Level 1

Thank you!  I'm going to try again tomorrow during regular business hours but I'm definitely canceling now.

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Re: What does it take to cancel?
roaddogg1
Specialist - Level 1

@ladydee wrote:

Thank you!  I'm going to try again tomorrow during regular business hours but I'm definitely canceling now.


I think it all depends on what office you are connecting to when calling.

I remember calling once and couldnt get through so I said cancel service and within 2 minutes I was connected to the local retention department who answered my question.

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Re: What does it take to cancel?
Mr-Fix-it
Newbie
Stop paying the bill!
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Re: What does it take to cancel?
Mr-Fix-it
Newbie
Seriously though, gather up all of your Fios boxes and take them down to the local Verizon Fios store. Tell the store to stop changing you for the service.
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