FiOS TV Technical Assistance

[#1]

I've had Fios for over 2 years now and have been generally happy, but there is one feature that is driving me and my family crazy! The resume play on rented movies does not work, has never worked, and from reading these forums Verizon has no fix for it. It's been a known issue and it boggles my mind that it can't be fixed. When will there be a fix?

[#2]

This shouldn't be an issue. Just to be sure I tested and the function is working on free and purchased VOD. We would like to look into it further with you. Please check your inbox for a a private message.

Lee_vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[#3]

THE VERIZON ON-DEMAND "RESUME PLAY" OPTION IS REALLY THE OPTION TO "PLAY FROM START"..AND PLAY FROM START, IS ALSO PLAY FROM START- OR "V.O.D ERROR 212: YOUR SELECTION CANNOT BE PLAYED AT THIS TIME". OK, **bleep**?!!!! WHAT EXACTLY IS ON DEMAND THEN??

FURIOUS ANGER!

[#4]

We just got FIOS and are resume play does not work. We have been told that this is a known problem with the CISCO boxes and that Verizon does not expect the issue to be corrected until June 2012. We were told that they can replace with the Motorola boxes but we would loose the large hard drive on the DVR and some current functions with our multi room DVR. At this point we just plan to record the shows we watch and hopefully Verizon will get this fixed by June.