Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  
  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
dms
Contributor
dms
Posts: 2
Registered: ‎01-10-2012

fios tv picture freezing up

My verizon fios picture started freezing up and losing sound. If I juggle channels around I can eventually get the channel back and working again. This is happening daily now. Any simple solutions?

Bronze Contributor II
UnnDunn
Posts: 201
Registered: ‎09-28-2010
Plan: Ultimate HD, 35M/35M

Re: fios tv picture freezing up

Check all connections and splitters; make sure they are tightly seated.

Moderator
ornahp
Posts: 1,616
Registered: ‎03-10-2011

Re: fios tv picture freezing up

dms,

 

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service. You can also schedule a repair. Here is the link: http://www.verizon.com/repair

You can also find tools on the Verizon Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp

Contributor
TommyHG
Posts: 6
Registered: ‎08-17-2011

Re: fios tv picture freezing up

I too have this problem.  The connections are good and "troubleshooting" doesn't help.  I've even traded for a new STB.  It started happening with the software upgrade, and seems to be associated with multiple recordings. For example, if I'm recording two shows and watching one of them (live while it's recording), pausing the show I'm watching freezes the system.  Sometimes juggling the channels helps, but more often than not, the whole thing shuts down and reboots itself, causing the loss of large chunks of whatever I'm watching AND recording. Very frustrating. 

Contributor
TommyHG
Posts: 6
Registered: ‎08-17-2011

Re: fios tv picture freezing up

All connections are tight; "troubleshooting" didn't fix the problem.  Again, it started with the software "up"grade and it's the second STB with the problem. TG

Platinum Contributor I
prisaz
Posts: 6,813
Registered: ‎08-23-2008

Re: fios tv picture freezing up

Spoiler
 

Have you tried DVR power off, then DVR power on when on the channel that freezes? Possibly also on non DVR? I know there have been issues reported. We hope img 1.9.1 fixes. I believe it is on the list.

Contributor
TommyHG
Posts: 6
Registered: ‎08-17-2011

Re: fios tv picture freezing up

I haven't, but it seem redundant since the thing reboots itself anyway.  TG

Copper Contributor
sboychuck
Posts: 11
Registered: ‎02-15-2012
Location: Thousand Oaks, CA

Re: fios tv picture freezing up

I am having the same problems. I am only at 30% on my new Motorola box. I have tried new HDMI cables and different inputs on the TV. I have a Panny 65GT30 and when I can watch the TV it is great. When the box locks up it is really annoying. I have tried all of the onboard diagnostics too. It is time for Verizon to admit there is a problem and fix it, or go back to the old interface that was working.

Contributor
Bigdaddydisney
Posts: 2
Registered: ‎03-29-2012

Re: fios tv picture freezing up

I am having same problem, when is img 1.9.1 coming?  Any date yet?


prisaz wrote:
Spoiler
 

Have you tried DVR power off, then DVR power on when on the channel that freezes? Possibly also on non DVR? I know there have been issues reported. We hope img 1.9.1 fixes. I believe it is on the list.


 

Contributor
RuddyG
Posts: 1
Registered: ‎04-02-2012

Re: fios tv picture freezing up

I have the same exact problem, which again started with the purported software "upgrade." Exchanged DVRs and still the same issue.  This is a FIOS software issue. 

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411