FiOS TV Technical Assistance

[#1]

Outage - Verizon is aware and doing a global update on all STB's in NY area

Solution from the STB

 Press Menu >> Customer Support >> In Home Agent >> STB/DVR Auto Correct

 Select all STBs by pressing 1 or the select the STB/DVR having the issue and then press Right Arrow button for NEXT then Right Arrow button again to start process.

****it will take up to 8 or so minutes to resolve and it will say "Loading" for some time - the circle icon will not spin

*** if you get an error when accessing STB/DVR Auto Correct - EXIT to live TV and repeat process above

[#2]

I've tried this twice now and it hasn't worked.

[#3]

It just came back on, seemingly all by itself.

[#4]

PM sent...

[#5]

I'm in PA & a lot of my stations are showing that too. Reset everything & didn't do anything. Of course can't get through to anybody on phone.

[#6]

Been having this issue for hours now!!! Can't get anyone on phone and the live chat is unavailable of course due to volume!  I have rebooted twice to no avail.  If there's a problem in the area can we at least get an estimate as to when it's coming back on?  I am sure my bill will reflect a credit right? Just kidding on that last part.

[#7]

Outage - Verizon is aware and doing a global update on all STB's in NY area

Solution from the STB

 Press Menu >> Customer Support >> In Home Agent >> STB/DVR Auto Correct

 Select all STBs by pressing 1 or the select the STB/DVR having the issue and then press Right Arrow button for NEXT then Right Arrow button again to start process.

****it will take up to 8 or so minutes to resolve and it will say "Loading" for some time - the circle icon will not spin

*** if you get an error when accessing STB/DVR Auto Correct - EXIT to live TV and repeat process above

[#8]

PM me if it didn't work

[#9]

Great. Worked for me.

Why couldn't Tech Supp provide this simple solution?

[#10]

I tried the recommended solution and it didn't fix anything.  It's a system-wide FiOS TV problem throughout the Northeast (I'm in Pennsylvania).  According to Verizon, it's expected to be repaired "some time" on 03/25/2012.